Refund Policy

Last updated: 14/01/2026

At Electrocard, we are committed to providing high-quality repair services. However, if an issue arises, we have implemented a clear refund policy to ensure the satisfaction of our professional clients.

Refund Eligibility

A refund may be granted in the following cases:

• Service not performed: If the repair cannot be completed after diagnosis, a full or partial refund may be offered.

• Billing error: In case of incorrect invoicing, we will make the necessary adjustment and refund any overpaid amount.

• Non-compliant service: If the repair carried out does not match the approved quotation or presents a defect directly related to our intervention, we will review a refund request after a thorough assessment.

Non-Refundable Situations

No refund will be granted in the following cases:

• Cancellation of a repair after the quotation has been accepted and work has begun.

• Failure of an electronic board due to improper handling after delivery.

• Malfunction related to other components not repaired or not covered by our intervention.

• Modifications or repairs carried out by a third party after our intervention.

Refund Request Procedure

To request a refund, please contact us within 7 days after receiving your repaired board and provide the following:

• Proof of purchase (invoice or purchase order)

• A detailed description of the issue encountered

• Photos or videos if necessary to illustrate the defect

📧 Email: Electrocard@outlook.fr

After reviewing your request, we will inform you within 2 business days of our decision and the next steps.

Refund Method

If your request is approved, the refund will be issued using the same payment method used for the transaction.

• Refund processing time: 2–3 business days after approval of the request

• No cash refunds will be issued.